FAQ
TN Visa Basics
What is a TN Visa? And what is a Support Letter?
→ A TN is a nonimmigrant work classification under the USMCA for Canadian and Mexican citizens in specific professional occupations. You need a qualifying job offer and to meet the category’s education or experience. The employer support letter is a border-style letter on company letterhead that confirms the job title, location, duties, TN category, why you qualify, and that the role is temporary. Border officers rely on this letter to verify eligibility.
Why do I write the letter? I thought my employer wrote the letter?
→ Most companies don’t have in-house immigration counsel, and HR teams often expect the candidate to prepare a compliant draft their manager can sign. Many Canadians and Mexicans either hire a lawyer or draft it themselves using a proven template. Our tool gives you the exact border-ready format your employer can quickly review and sign.
Process & Payment
How is payment processed?
→ Payments are securely handled through Stripe, the industry-standard platform trusted worldwide.
Is my payment information stored?
→ No—your payment details are never stored on our servers. Stripe manages all transactions securely.
Using the Tool
How long does it take to generate a letter?
→ Most users can generate a draft letter in under 5 minutes.
Can I edit the letter after it's generated?
→ Yes—you'll see an editable preview and can make changes before exporting.
Do I need to install anything?
→ Nope! It's a web-based tool—just sign in and start generating.
Legal & Accuracy
Is this legal advice?
→ No—our service is not a law firm and does not provide legal advice. The tool helps you draft professional letters based on standard formats.
Will border agents accept this letter?
→ Our templates are designed to match the style and structure that are commonly accepted at U.S. and Canadian borders. Final acceptance is at the discretion of the border officer.
Employers & Candidates
Can my employer edit the letter?
→ Yes—the generated letter is intended to be reviewed and signed by your employer.
Do I need my employer's details to start?
→ Yes—basic company and hiring manager information ensures your letter looks professional.
General
Do you offer refunds?
→ If you're not satisfied with your letter, reach out to our support team within 7 days.
What if I get stuck?
→ We have in-app help and quick support responses to guide you.
Can I use this for multiple letters?
→ Yes—once signed up, you can generate letters for multiple applications (each requires a new payment).